1. Introduction

This Privacy Policy explains how Flow South Media (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use this website.

We are committed to respecting your privacy and handling your personal information responsibly in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly:

• Name
• Email address
• Phone number (if provided)
• Any information you include in messages or enquiries
• Any files or content you voluntarily submit to us

Information collected automatically:

• IP address
• Browser type and version
• Pages visited and time spent on the website
• General usage and interaction data

3. How We Use Your Information

We use your information to:

• Respond to enquiries and communicate with you
• Provide information about our services
• Improve the performance and usability of the website
• Monitor and analyse website usage

We do not sell, rent, or trade your personal information.

4. Media and Project Content

Where media content (such as images, video, or other materials) is provided to or created by Flow South Media as part of its services, the use of such content is governed by the terms agreed upon between Flow South Media and the client.

This may include the use of selected media for portfolio, promotional, or marketing purposes, where permitted by the applicable agreement.

5. Legal Basis for Processing

We process your personal information where:

• You have provided information voluntarily (e.g. submitting a contact form or enquiry)
• It is necessary to respond to your request or communicate with you
• It is necessary for our legitimate interests, such as improving our website and services

6. Sharing of Information

We may share your information with trusted third-party service providers where necessary for website operation, including:

• Website hosting providers
• File storage or transfer services
• Analytics providers

These providers are expected to handle your information securely and only for the purposes intended.

We may also disclose information if required to do so by law.

7. Cookies

This website may use limited cookies that are necessary for its proper functioning.

Where analytics tools or embedded content are used, cookies may collect anonymous or aggregated information about how visitors interact with the website.

You can control or disable cookies through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Maintain communication records
• Support ongoing business operations
• Comply with legal or administrative obligations

10. Your Rights

In accordance with applicable data protection laws, you have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise these rights, please contact us via the Contact page on this website.

11. Third-Party Links and Embedded Content

This website may include links to third-party websites or embedded content (such as video platforms or external media).

We are not responsible for the privacy practices or content of these third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of the website indicates acceptance of the updated policy.

13. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the Contact page on this website.

Effective Date: 19 March 2026